FREE SHIPPING ON ORDERS OVER $100

FAQs


Tell me about your pop-up shop?

We are so excited to offer seasonal pop-up shops! We think this is a great way to highlight amazing brands and products your dog needs right now. From cooling pads to waterproof jackets, we look for items that are in-demand for a particular season. We search all over the world for products that get our “paw of approval” and bring them to you in one easy spot at This Dog’s Life.

If you see something and absolutely love it, tell us about it. Send us an email at friends@thisdogslife.co or use the contact form.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

Shipping

Where do you ship?

Right now, we are focusing our attention on the US. Check back to get information on international expansion. 

Which carrier will be used to ship my order?  

It depends! We work with brands, suppliers and manufacturers all over the world – everywhere from the UK to Canada and Asia. But don’t worry, all our orders come with tracking information, so you can stay up to date on exactly where your This Dog’s Life package is.

Why do you charge for shipping?

Because we want to provide you the best products and value. We work hard to bring you’re the best products from incredible brands, suppliers and manufacturers, while often cutting out the middleman and passing amazing savings on to you. Our shipping rates are competitive, starting at $4.99.

When will my order ship?

We work hard to process your order as soon as possible. All our orders are subject to a handling period of usually 2-3 business days. Most orders leave the warehouse within 3-5 days of after receipt of payment (but often sooner!).

How long will it take my order to arrive?

Customer service is our priority, and we will do everything possible to get your order out as soon as possible. Most orders leave the warehouse within 3-5 days of after receipt of payment (but often sooner!).

In many instances, we are shipping from our warehouses all around the world. While some orders arrive super quickly, the ones coming from our far-flung locations, like the UK or Asia, can take a bit longer – about 10-20 days to receive your order.

For those looking for an even speedier delivery, we do offer express shipping.

Will my items be sent in one package?

Sometimes! Depending on the supplier, manufacturer and brand, your order may arrive in separate deliveries. But don’t worry, there is tracking information for everything.

I ordered multiple products, but only received one. Where's my order? 

Don’t worry, it is on its way!

We seek out the very best products in the world, so have a large assortment of products not stocked in-house. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So, don't panic if you don't receive all of your items at once…they are on the way :)

Products tend to arrive between 7-21 days upon purchase, depending on where they are coming from. All orders will receive tracking information. 

How can I check, update or cancel my order?

You will receive an email letting you know all updates of your order. 

If you want to make a change or cancellation, feel free to contact us at friends@thisdogslife.co. If your order hasn’t been processed, we will cancel it immediately. 

When will my credit card be charged?

Your credit card is charged as soon as your order is accepted. If you are wondering where your order is, check the mail carrier’s site using your tracking number.   

What is your return policy?

We want you and your dog to absolutely love our products. So, we have a “love the product” guarantee. If you aren’t happy, feel free to return within 30 days. If there is another issue, get in touch with us at help@thisdogslife.co. We will make it right. 

*There are some products, including jewelry, dog beds and TK, that can’t be returned. We will let you know on the product page if that is the case.

What if there is an issue with my order?  

If you have an issue, please let us know. We want to make it right. Feel free to email us at friends@thisdogslife.co.

Please note, we aren’t responsible for items shipped to an incorrect address provided to us. So, make sure you triple-check your address. 

Bye, Bye Dog Breath Dental Line

What are the ingredients?

So many amazing ingredients! Our Bye, Bye Dog Breath products are chock-full of natural ingredients to help fight plaque, freshen breath and support healthy gums.

Some of the ingredients include zinc and natural minerals for fighting plaque; cranberry, taurine, yucca and coenzyme Q10 to keep gums healthy; probiotics and cinnamon to support healthy bacteria that kills off plaque-causing bacteria; along with champignon mushroom extract, spirulina and parsley to keep the breath smelling fresh.

I brush my dog’s teeth every day. If I use your products, should I still brush my dog’s teeth?

You can never get enough of a good thing, so yes! Dental care is so important. Keep your current dental routine and just add Bye, Bye Dog Breath products to the mix to keep those teeth pearly white. 

Does my dog’s teeth need to be recently cleaned by a veterinarian for Bye, Bye Dog Breath to work?

Our products are formulated to help control plaque formation and support gum health. While you'll see results with Bye, Bye Dog Breath, it's still recommended to receive dental cleanings to maintain clean teeth. 

How many calories are in each dental stick?

There are 71 yummy calories in each stick. 

Is there a measuring scoop included in the Bye, Bye Dog Breath dental powder? 

Nope, but the measurements are super easy. All you need is ¼ tsp measuring spoon, and you are good to go.

Can you use Bye, Bye Dog Breath for long-term use?

You sure can. Our products are perfect to keep teeth clean, plaque at bay and gums strong in all life stages and sizes of dogs.

Why does my powder look different from my previous order?

No worries! Our batches can differ slightly in color due to the variety of natural ingredients in our Bye, Bye Dog Breath line. For instance, not all parsley, cranberries or yucca are always the same color.

What if I have more questions?

Give us a holler. Feel free to use the contact form or send us an email at help@thisdogslife.co.