FAQs

How do you choose what to feature in your store?

Our first focus in our Bye, Bye Dog Breath line. We are obsessed with dental disease and do everything we can to make sure your pup has a healthy smile.

But while our first passion is dental, we also love amazing brands we stand behind. A few times a year, we have pop-up shops, where we search all over the world for products that will stand the test of time. We focus on quality, transparency and reputation to ensure you are giving the best to your best friend. 

If you see something and absolutely love it, tell us about it. Send us an email at friends@thisdogslife.co.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

Bye, Bye Dog Breath

What are the ingredients?

So many amazing ingredients! Our Bye, Bye Dog Breath products are chock-full of natural ingredients to help fight plaque, freshen breath and support healthy gums.

Some of the ingredients include zinc and natural minerals for fighting plaque; cranberry, taurine, yucca and coenzyme Q10 to keep gums healthy; probiotics and cinnamon to support healthy bacteria that kills off plaque-causing bacteria; along with champignon mushroom extract, spirulina and parsley to keep the breath smelling fresh.

I brush my dog’s teeth every day. If I use your products, should I still brush my dog’s teeth?

You can never get enough of a good thing, so yes! Dental care is so important. Keep your current dental routine and just add Bye, Bye Dog Breath products to the mix to keep those teeth pearly white. 

Does my dog’s teeth need to be recently cleaned by a veterinarian for Bye, Bye Dog Breath to work?

Our products are formulated to help control plaque formation, clean teeth and support gum health. While you'll see results with Bye, Bye Dog Breath, it's still recommended to receive dental cleanings to maintain a healthy mouth.

How many calories are in each dental stick?

There are 71 yummy calories in each stick. 

Is there a measuring scoop included in the Bye, Bye Dog Breath dental powder? 

Nope, but the measurements are super easy. All you need is ¼ tsp measuring spoon, and you are good to go.

Can you use Bye, Bye Dog Breath for long-term use?

You sure can. Our products are perfect to keep teeth clean, plaque away and gums strong in all life stages and sizes of dogs.

 

Why does my powder look different from my previous order?

No worries! Our batches can differ slightly in color due to the variety of natural ingredients in our Bye, Bye Dog Breath line. For instance, not all parsley, cranberries or yucca are always the same color.

Shipping

Where do you ship?

We ship everywhere! Keep in mind that when we run any free shipping promos, the offers are only for the U.S. International orders will pay international calculated shipping rates and buyers are responsible for any additional import fees, taxes and duties. 

Which carrier will be used to ship my order?  

We use various carriers, including USPS First Class or Priority Mail, along with UPS and FedEx.  

For customers outside the U.S., shipping carriers will vary depending on the country.

How can I check, update or cancel my order?

You will receive an email letting you know all updates of your order. 

If you want to make a change or cancellation, feel free to contact us at friends@thisdogslife.co. If your order hasn’t been processed, we will cancel it immediately. 

How long will it take my order to arrive?

Customer service is our priority, and we will do everything possible to get your order out as soon as possible. It takes 1-2 days to process your order and about 4-7 business days to arrive based on your shipment date for Bye, Bye Dog Breath.

For other products, it could take up to 21 days from date of shipment, as some of our products come from international boutiques. For those looking for an even speedier delivery, we do offer express shipping.

When will my credit card be charged?

Your credit card is charged as soon as your order is accepted. Processing takes 1-2 days and you should receive your Bye, Bye Dog Breath product(s) within 4-7 business days. If you are wondering where your order is, check the mail carrier’s site using your tracking number.   

What is your return policy?

We want you and your dog to absolutely love our products. So, we have a “love the product” guarantee. If you aren’t happy, feel free to return within 30 days. Keep in mind, for products that come from international boutiques, you will be responsible for shipping back to the boutique. If there is another issue, get in touch with us at friends@thisdogslife.co. We will make it right. 

What if there is an issue with my order?  

If you have an issue, please let us know. We want to make it right. Feel free to email us at friends@thisdogslife.co.

Please note, we aren’t responsible for items shipped to an incorrect address provided to us. So, make sure you triple-check your address.