We want you and your dog to absolutely love our products. So, we have a “love the product” guarantee.
If you aren’t happy, we aren’t happy. Feel free to return within 30 days. *Do keep in mind, some of our brands don’t accept returns. We will let you know on the product page, if that is the case.
You will be responsible for paying for your own shipping costs for returning your order. Shipping costs are non-refundable.
Please use a trackable shipping service and purchase shipping insurance. We can't guarantee that we will receive your returned item.
If you would like an exchange, depending on where you live, the time it may take for your exchanged product to reach you may vary. You will be responsible for the shipping costs to return the product.
Email us at firstname.lastname@example.org to get the process started.